Payment Collection FAQ
Frequently Asked Questions - Payment Collection
Who collects my payments?
Payments are collected by PropertyCareApp on behalf of the property owner/unit owner. PropertyCareApp acts as the payment processor and facilitates the transaction between you and the property owner.
Why doesn't the property owner collect payments directly?
PropertyCareApp provides a secure, centralized payment system that ensures:
- Safe and encrypted payment processing
- Automated billing and invoicing
- Transparent transaction records
- Streamlined payment management for property owners
Is my payment information secure?
Yes, PropertyCareApp uses industry-standard security measures to protect your payment information. All transactions are processed through secure, encrypted channels.
How will payments appear on my statement?
Payments will appear on your bank or credit card statement as charges from PropertyCareApp, indicating they were processed on behalf of your property owner.
Who should I contact for payment issues?
For any payment-related questions or issues, please contact PropertyCareApp customer support. We handle all payment processing and can assist with billing inquiries, refunds, or technical issues.
Can I get receipts for my payments?
Yes, PropertyCareApp provides digital receipts for all transactions. You'll receive confirmation emails after each successful payment, and you can access your payment history through your account.
What payment methods are accepted?
PropertyCareApp accepts major credit cards, debit cards, and other secure payment methods. Specific options may vary depending on your location and the property owner's preferences.
Are there any additional fees?
PropertyCareApp's payment processing fees, if any, will be clearly disclosed during checkout. There are no hidden charges - you'll see the total amount before confirming your payment.